Maximizing Community: Tips for Easier Navigation and Better Results

Workday® Community, at its core, is a place for collaboration and knowledge-deepening. Customers from all over the world have access to solution ideas, best practices, and even user groups. Whether you’re new to or a veteran of Workday Community, you’ve likely found that using this tool can be frustrating at times. This blog dives into some tips on how to make your search on Community easier.

Troubleshooting

If something isn’t working, you’re in luck! That last statement may sound antithetical but trust me, it is very likely that someone else has had the same problem. Look for the answer in the Questions content type.

1. At the top navigation menu, click on Get Help then click on Troubleshooting Resources:

   

   

   
   

2. Afterwards, select the Explore Articles on Community within the Workday Community Articles section:

   

   
   

3. On the left-hand side, within Content Type, expand Show more:

   

   
   

4. Then, select Question:

   

   
   

5. Once selected, use the search bar to type relevant words to describe the question.
   

Research Configuration

When reading about a subject to configure, it may be helpful to review Concept articles about the functionality at hand.

1. From the top menu, select Products and then the functional area e.g. Human Capital Management:

   

   
   

2. Within the Learn section, navigate to Documentation:

   

   
   

3. Follow the menu path to the item you want to configure - Administrator Guide > Human Capital Management > Worker Information...

   

   
   

4. Reviewing the Steps will be helpful in setting up the item you want to configure (> Worker Information > Worker Photos > Concept: Security for Worker Photos):

   

   
   

Next Level

Another great resource in Community is the Next Level series, which provides expert advice.

1. From the top menu, select Products and then the functional area:

   

   
   

2. Within the Learn section, navigate to Next Level:

   

   
   

3. Use this space to get additional context on features:

   

   
   

Contributed Solutions

The last area I’d like to call out is the Contributed Solutions area which includes configuration that has been posted by others. This is a great place to check out before developing your own solution from the ground up.

1. From the top menu, select Learn and then Solutions:

   

   
   

Conclusion

Hopefully these brief tips have either taught you something you didn’t know or cemented things you already did. Hit us in the comments with tips and tricks to help you maximize your experience, and provide ease, using Community.

Author: Michael from California